Faq

COMMON QUESTIONS

Does My System really require maintenance?

Yes! A lot of times if you're maintaining a system or if it's installed properly, it can last quite a long time. An Annual Equipment Maintenance can prevent a variety of problems from occurring as well ensuring that the system is operating safely and as efficiently as possible.

I have had another company out multiple times but it is still having problems can you give us a second opinion?

Yes! We understand the frustration of having to deal with costly repairs or installations that do not meet expectations, and the disappointment of not being able to reach the contractor for further assistance. We have had the opportunity to hear similar stories from a number of our new customers who have had unfortunate experiences in the past. As such, we make it our priority to thoroughly diagnose and evaluate any issue, and work closely with our customers to identify and implement the best solution for their specific needs.

Can you help me reduce my energy bill?

Absolutely! Reducing energy costs is one of the main reasons why homeowners and business owners invest in our systems. As an HVAC professional, I have the knowledge and expertise to help you reduce your energy bill. The first step in this process would be to conduct a comprehensive evaluation of your current HVAC system to identify any areas where energy efficiency can be improved.

There are a few steps we can take to help reduce your energy bill:

  • Properly maintaining your system to ensure that it's running at optimal efficiency.
  • Upgrading to high-efficiency equipment, such as a newer model air conditioner or furnace, can help reduce energy consumption and lower your monthly energy bill.
  • Installing a programmable thermostat, so you can control your HVAC system when you need it and reduce usage when you don't.
  • Sealing any leaks in your ductwork to prevent air from escaping.
  • Insulating your ducts to keep the cool or warm air inside where it belongs.

Every system is different, so please reach out to set up a consultation where we can discuss all these options in more detail and find the best solution for your specific needs. I would be happy to schedule an appointment to assess your system and provide you with an energy-saving plan.

I have a propane furnace. Can I add a heat pump to reduce my fuel consumption?

Yes, you certainly can add a heat pump to your propane furnace to reduce fuel consumption. Most propane furnaces can integrate with a heat pump, converting it to a dual fuel system. It adds redundancy to the system, if one has an issue it can use the secondary source.

In fact, many homeowners choose to utilize this hybrid heating system to provide energy-efficient heating. The heat pump is typically used during milder weather, while the propane furnace takes over during extremely cold temperatures.

This approach allows homeowners to save on fuel costs while still maintaining a comfortable living environment. It's important to note that it's best to have a professional HVAC technician evaluate your current system and assess your specific needs before installation. They will be able to provide you with a more accurate estimate of the costs and potential savings associated with adding a heat pump to your propane furnace.

Do we need to replace our heating system or can it be fixed?

As a professional in the field of heating systems, I am pleased to offer a comprehensive evaluation of your system. Should it be determined that the current system is beyond repair, I will provide a transparent and cost-effective estimate for replacement. On the other hand, if repairs can be made to your existing system, I will provide an estimate for the necessary repairs and determine the best next steps. My ultimate goal is to ensure that you have a cost-efficient solution that fully meets your needs and expectations. We’d be happy to take a look at your system.

WHAT OUR CLIENTS SAY

As a homeowner who has experienced frequent issues with my heating and cooling system, I can't recommend Our Town Heat Pumps LLC highly enough. Their team of professionals not only excels in HVAC installations and maintenance but truly shines in their diagnostic expertise.

- John S.

Turning to Our Town Heat Pumps LLC for my residential HVAC needs was the best decision I could have made. Their team's deep knowledge in both residential and light commercial HVAC systems is evident.

- Alice J.
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(603) 832-1309